Customer portal. Your customers see what's happening.
Your customers see their next appointments, find records and files, and message you directly. That saves questions on the phone.
In short
- The Mundara Group customer portal shows your customers their appointments, service records and files in one place.
- Customers sign in without a password, send notes and appointment requests straight to your office and, on request, get a reminder the day before.
- Set-up is a one-off payment priced by scope, and running the portal starts at €79 a month, including hosting of the database, backups, updates and support; both are set out in the quote after a free intro call.
- The agency is based in Gimbsheim in Rheinhessen, Germany, between Mainz and Mannheim, with a core team in Germany and Bali and a partner in Croatia, working for clients locally and internationally.
What we do. Fewer questions, more trust.
Appointments
The next appointment at a glance, and all others in the calendar.
Proof of work
For every completed appointment: when it started, when it finished, what was done.
Messages and requests
Notes for the next appointment, requests and feedback go straight to your office.
Sign-in without a password
Your customers sign in with a link from an email. Nothing to remember, nothing to forget.
What you get. A portal with your name on it.
- Portal in your brand's look
- Overview with the next appointment
- Calendar and work records
- Files to download
- Messages and requests to your office
- Email reminder the day before, if you like
How you can use it. Wherever customers have regular appointments.
- Building cleaning
- Property managers and practices see when cleaning took place, with a record.
- Practice
- Patients see their upcoming appointments, reschedule them via a link if needed and get a reminder the day before.
- Trades
- Customers see the status of their order and approve steps.
- Service providers
- Project status, files and approvals in one place instead of ten emails.
- Holiday rentals
- Owners see the bookings and cleaning of their property.
Who it's for. Businesses with regular customers.
- Businesses with recurring appointments for the same customers
- Companies that need to document their work
- Service providers who want to spend less time explaining on the phone
What it costs.
The set-up depends on the scope; running the portal starts at €79 a month: hosting of the database, backups, updates and support, cancellable monthly with no minimum term. Once we know what you need, you receive a quote for both.
How it works. From first conversation to launch.
Select a step or switch with the arrow keys.
Tap a step.
Understand
By phone, by email or in a free intro call, you tell us where you are and where you want to go. You receive a note with everything we have understood.
Define
You receive a quote with scope, timeline and price. We only get started once you have said yes.
Create
We design, produce and show you work in progress. You give feedback before anything goes live.
Grow
After launch, we stay within reach – for adjustments, new ideas and the next step. Your brand is online and working for you.
Frequently asked questions.
How do my customers sign in?
With a link from an email, no password needed. You invite customers from the office and can block access at any time.
What do my customers see?
Only their own properties, appointments, records and files. Internal notes and other customers stay hidden.
Are my customers reminded of appointments?
If you like, yes: the day before, your customers receive an email with the appointment. Notes, requests for appointments and feedback reach you directly through the portal.
What does a client portal cost?
That depends on what your customers should see: appointments, service records, files or approvals, and whether the portal is linked to a team app or dashboard. After the intro call you receive a quote for the set-up; running the portal, including hosting of the database, backups, updates and support, starts at €79 a month.
Sounds good? Then let’s talk.
Call us or drop us a line about what you have in mind. We’ll work out what you need, what it costs and what happens next. No obligation, no preparation needed.